CRM consultant from scratch:
Dynamics 365
+ Power Platform
Master in-demand CRM skills to become the specialist
employers are looking for in digital business transformation.
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Comprehensive training
from basic CRM principles to advanced Dynamics 365 and Power Platform customization
Practical cases
real business problems with step-by-step instructions and expert verification of solutions
Personal Profile
all training materials, solution templates and additional resources
Specialist Certificate
official confirmation of your qualification as a CRM consultant
Microsoft
Dynamics 365
and Power Platform
Tools for digital business transformation
This course is a complete guide to Data Structures and
Algorithms (DSA) in C that will prepare you for real-world
development tasks and technical interviews at top IT companies.
Where do Dynamics 365 and Power Platform apply?
Customer Relationship Management (CRM)
Sales: sales funnel automation, deal management (Dynamics 365 Sales).

Marketing: customer segmentation, email newsletters (Dynamics 365 Marketing).

Service: customer support, case studies, chatbots (Dynamics 365 Customer Service).
Business process automation
Document approval (Power Automate).

Integration with Outlook, Teams, SharePoint.

Workflows (e.g. automatic creation of tasks when a new order is placed).
Analytics and reporting
Data visualization in Power BI (dashboards, forecasts).

KPI tracking for sales, service, marketing.
Development of corporate applications
Creation of internal applications for order accounting, logistics, HR (Power Apps).

Integration with Excel, SQL, SAP and other systems.
Project and operations management
Dynamics 365 Project Operations - project, resource, and financial management.

Dynamics 365 Supply Chain Management - logistics, warehouse, production.
Who is this course for?
Beginners in IT
Get a sought-after CRM consultant profession from scratch, even without a technical background.
Sales and Marketing Managers
Automate routine processes and increase department efficiency by 2-3 times.
Business Analysts
Learn to design and implement CRM systems, increasing your value in the marketplace.
Specialists from related fields
Master a promising field and increase revenue by 40-60% with new competencies.
You will learn on the course
Customize
Dynamics 365 Master the basic modules (Sales, Customer Service, Marketing)
Develop business applications In Power Apps without programming skills
Automate processes With Power Automate (workflows, notifications, integrations)
Working with data in Dataverse You will create tables, relationships and customize security
Develop reports and dashboards In Power BI to analyze business performance
Implementing business rules Learn to customize CRM logic to meet your company's objectives.
Manage implementation projects From requirements gathering to user training
Prepare for PL-200 Certification Understand all key exam topics
Course Experts
All experts continue to work with real projects and share only relevant knowledge.
Andrey Kuntz
10+ years of Dynamics 365 implementation (more than 50 projects in retail, banking, telecom)

Specialization: Sales Automation, CRM and ERP integration

Practitioner with experience in large-scale turnkey implementations.
Elena Smirnova
7 years in Power Platform (expert in low-code development)

Specialization: Creating complex Canvas- and Model-Driven Apps

Teaches to make applications 5 times faster than developers.
Dmitry Moroz
8 years in CRM consulting (Microsoft MVP for Business Applications)

Specialization: Service Process Optimization, Power Automate

Helped 30+ companies to reduce customer support costs.
Angela Furman
5 years in analytics (Power BI + Dynamics 365 expert)

Specialization: Dashboards for top management, predictive analytics

Will show you how to turn data into money.
Ivan Melnikov
12 years in IT security (specialization: data protection in CRM)

Specialization: Role configuration, auditing, GDPR compliance

Prevented 100+ leaks in corporate CRM.
Anastasia Gauda
6 years in CRM implementation project management

Specialization: Agile methodologies, dealing with user resistance

Her cases are ready-made instructions for successful implementations.
Course Experts
Module 1: Introduction
  • Introduction
  • Course Objective
  • Overview of certifications
  • Case Study
Module 2: Introduction to Dynamics 365 and PowerApps
  • Introduction to Dynamics 365
  • General information about Dataverse
  • Overview of Dynamics 365
  • Components of the Power Platform
  • Introduction to PowerApps
  • Creating a Trial Account
  • Introduction to Admin Centers
  • Setting Up an Environment
  • Types of Power Apps
  • Introduction to Model-Driven Apps: Part 1
  • Introduction to Model-Driven Apps: Part 2
  • Dynamics 365 Admin Center
Module 3: Introduction to Dataverse
  • Terminology changes in Dataverse
  • Introduction to Solution
  • Creating a Solution
  • Creating a Model-Driven App
  • Customizing the Expense App
  • Understanding Data Types
  • Creating a Column
  • Adding a Column to a Form
  • ER (Entity Relationship) Modeling
  • Creating a Custom Table (Expense Request)
  • Adding Tables to the Application
  • Adding Attributes
  • Form Structure
  • Creating a Custom Table (Expense Item) and Choices
  • Adding Columns to a Form
  • Dataverse Quiz
Module 4: Relationships
  • Introduction to Relationships
  • Creating a 1 to N Relationship
  • Introduction to Relationship Behaviour
  • Relationship Behaviour Case Study Northwind Approach
  • Access Advanced Settings in the Classic Interface
  • Relationship Mapping
  • Introduction to Hierarchy Relationship
  • Creating a Hierarchy Relationship
  • Many to Many Relationships
  • Creating a Many to Many Relationship
  • Connections and Connection Roles
  • Relationships
  • Re-enabling the classic UI
Module 5: Views
  • Introduction to Views
  • Creating a View
  • Types of Views
  • Quick Find Views
  • Personal Views
  • Views
Module 6: Advanced Field Types
  • Calculated Fields
  • Formula Column
  • Rollup Fields
  • Advanced Field Types
Module 7: Form Types
  • Main Form Quick Create Form
  • Quick View Form
  • Form Types
Module 8: Business Rules
  • Introduction to Business Rules
  • Demo on Business Rules
  • Scope of Business Rules
  • Business Rules
Module 9: Security
  • Introduction to Security
  • Adding a user
  • Users and Ownership
  • Business Units
  • Introduction to Security Roles
  • Deep Dive into Security Roles
  • Demo on Security in Dynamics 365
  • Northwind Assignment
  • Sharing feature in Dynamics 365
  • Owner Teams
  • Access Teams
  • Field Security
  • Introduction to Hierarchy Security- Manager
  • Hierarchy Security- Position
  • Security
Module 10: Reporting
  • Introduction to Charts
  • Classic Dashboards
  • Examples of Charts
  • Interactive Dashboards
  • Creating an Interactive Dashboards
  • Reporting
Module 11: Power BI
  • Introduction to Power BI
  • Creating a Power BI Dashboard
  • Power BI
Module 12: Processes
  • Introduction to Processes
  • Creation of Process from new UI
  • Creating a Workflow
  • Deep Dive into Workflows
  • Creating a Northwind Email using Workflow
  • Northwind Auto populate Workflow
  • Wait Condition
  • Timeout Condition
  • Introduction to BPF
  • BPF Extensions
  • Processes
Module 13: Power Automate
  • Important changes (deprecations) in Power Automate
  • Introduction to Power Automate
  • Creating a Power Automate Flow
  • Approval flows in Power Automate
  • Enabling Change Tracking for Entities in CDS
  • Power Automate
Module 14: Data Management
  • Data Import Wizard
  • Data Import Wizard Advanced
  • Duplicate Detection Rules
  • Duplicate Detection Jobs
  • Introduction to Auditing
  • Data Management
Module 15: Templates
  • Data Import Template
  • Email Template
  • Document Templates
  • Templates
Module 16: Search Capabilities
  • Introduction to Search Capabilities and Categorized Search
  • Relevance Search
  • Search Capabilities
Module 17: Localization
  • Languages
  • Field Translations
  • Currency
Module 18: Solutions
  • Solutions
  • Unmanaged VS Managed Solution
  • Exporting a Managed Solution
  • (Optional) Download My Unmanaged Solution
  • Deleting a Solution
  • Patching a Solution
  • Cloning a Solution
  • Questions
Module 19: Document Management
  • File Attachment
  • SharePoint Integration
  • OneDrive Integration
  • OneNote Integration
  • Document Management
Module 20: Additional Topics
  • Data Encryption
  • Diagnostic tool to Verify Network Capacity and Throughput
Module 21: Bonus Lecture
  • Special Discount to buy Microsoft Dynamics 365 Customer Service
How to learn
Video lessons
Learn the material at a comfortable pace with clear and structured videos.
Hands-on exercises
Reinforce your knowledge with real cases from Dynamics 365 and Power Platform implementations.
Community Support
Discuss issues, share experiences, and find solutions in general chat with fellow students.
Expert practitioners
Learn from professionals who work with enterprise CRM projects every day.
Certificate
Upon successful completion of all lessons and hands-on assignments, you will receive an official certificate validating your skills in implementing and customizing Microsoft Dynamics 365, developing business applications on Power Platform, and automating enterprise processes.
Choose the right plan
Introductory
  • Curriculum 3 modules
  • Lecture materials
  • Downloadable resources
  • Practical assignments
  • Chat for students and tutors
  • Assignment Checking
  • Access to the course - 1 week
  • No certificate
$70
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Basic
  • Training program - 19 modules
  • Lecture materials
  • Downloadable resources
  • Practical assignments
  • Chat for students and tutors
  • Assignment Checking
  • Mentor feedback
  • Access to the course - 3 months
  • Certificate
$150
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Standard
  • Training program - 21 modules
  • Lecture materials
  • Downloadable resources
  • Practical assignments
  • Assignment check
  • Mentor feedback
  • Chat for students and tutors
  • Access to the course - 6 months
  • Certificate
$230
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Standard Plus
  • Individual support of a mentor
  • Training program - 21 modules
  • Lecture materials
  • Downloadable resources
  • Practical tasks
  • Error analysis and recommendations
  • Chat for students and tutors
  • Access to the course - 12 months
  • Certificate
$400
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Corporate
  • Groups of 5-10 people
  • Training program - 21 modules
  • Lecture materials
  • Downloadable resources
  • Practical assignments
  • Assignment check
  • Feedback from tutors
  • Chat room for students and tutors
  • Access to the course - 12 months
  • Certificate
$750
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Our students are satisfied with the education
95%
of graduates note that the course helped achieve the set goal
89%
of graduates are ready to recommend studying with us
Testimonials from course alumni
Anna K.
CRM-consultant
Thanks to the course I was able to radically change my profession - 2 months after graduation I got a job as a Junior CRM-consultant in an IT-company. It is especially valuable that all assignments were based on real cases from practice!
Mikhail T.
IT-specialist
As a 1C developer I appreciated the power of Power Platform - now I automate client processes 3 times faster. The course gave practical skills, not dry theory.
Elena S.
Head of Sales
I took the course to understand CRM more deeply. As a result, I set up the sales funnel for my department myself, which increased the conversion rate by 25%. Now I save on external consultants!
Artem P.
freelancer
After certification I immediately received 3 orders for Dynamics 365 customization. I paid off the course in the first month. A separate plus - access to solution templates.
Olga M.
Business Analyst
The best thing about the course was the case studies from experts. I quoted their solutions at the interview and immediately received an offer with a 40% higher salary.
Alex V.
System Administrator
I was looking for a course with an emphasis on Dataverse and security - it was perfectly presented here. Now I am negotiating a move to the CRM department of a large bank.
Victoria L.
Marketing Specialist
I was afraid that I wouldn't be able to cope without a technical background. But the explanations were so clear that I am already making applications in Power Apps to automate reports!
YOU CAN TAKE A STEP TOWARD A NEW CAREER NOW
The demand for Dynamics 365 and Power Platform specialists is growing every day, and the market is experiencing a severe skills shortage.

Now is the best time to enter the profession while competition is still minimal and salaries continue to rise.
Start Now
Frequently Asked Questions
Will I be able to master the course without IT experience?
Yes! The program is built from simple to complex - it is suitable even for beginners. The first modules are devoted to the basics, and all assignments have step-by-step instructions.
What are the career prospects after the course?
Top 3 options of who you can work after the course:
→ CRM-consultant (from 1100 $)
→ Power Platform developer (from 1300 $)
→ Business analyst in IT (from 1500 $).
How is your course different from its free counterparts?
Our course fundamentally differs from free analogs by its comprehensive approach, which provides not just theoretical knowledge, but real preparation for work.
What tools do you need for training?
All you need for training is a computer with stable internet access - we provide all the necessary professional tools (Dynamics 365, Power Apps, Power Automate and other Power Platform components) in full-featured test access for the duration of the course.
Is there a money back guarantee?
Yes, 100%. If the course does not meet your expectations within the first 5 days, we will refund your money - no questions asked and no formalities. We are so confident in the quality of the training that even after this period we will consider your request individually. The most important thing for us is that you get real benefits and are able to put the knowledge into practice.